Loading
How deposits, cancellations, and refunds work for marina and partner bookings.
Marine Vault is free for every owner, contractor, captain and crew member. There are no memberships and Marine Vault charges users no fee, so there is nothing of ours to refund. This policy covers bookings and memberships with marinas and other partner businesses that are paid through Marine Vault. Payments between users (projects, Day Work, marketplace) are settled between those users.
Unless the booking page says otherwise, a 50% deposit is charged at booking and the balance is due when the service is done. A booking is secured only once the deposit has been paid and the booking is confirmed.
Cancel a confirmed booking more than 48 hoursbefore it starts and the full amount paid is refunded. Cancel within 48 hours of the start and 20% of the booking total is kept; the rest of what was paid is refunded. If the partner business cancels, including for weather or safety, the full amount paid is refunded. Where a partner membership includes free cancellation, that applies. Cancel from the booking's page on Marine Vault, or call the partner.
Monthly partner memberships, such as towing memberships, renew each month until cancelled. Cancel any time online with no cancellation fee; coverage continues through the end of the month already paid, and that month is not refunded.
Refunds go back to the original payment method through PayPal. If a refund is missing or you were charged in error, email support@themarinevault.com from the address on your account with the booking, date and amount, and we will work it out with the partner.
Marine Vault, LLC
Support: support@themarinevault.com · 954-892-6104
Website: www.themarinevault.com